Contact Us
Get in Touch
Choose the method that works best for you. Email is fastest for order-related queries — include your order number and we'll get back to you within one business day.
Email us
info@lyvella-shop.comWe reply within one business day. Include your order number for order-related queries. Off-hours messages are answered the next working day.
Call us
+31 6 19937938Available Monday to Friday, 09:00–17:00 (CET/CEST). Leave a voicemail if we're unavailable — we'll call back within one business day.
Self-service
View our FAQQuick answers to common questions about orders, shipping, returns, and payment — often faster than waiting for a reply.
Send a Message
Fill out the form below and we'll get back to you within one business day. The more detail you include, the faster we can help. For order queries, always include your order number.
Company Information
Lyvella is operated by LMTrade, a company registered with the Dutch Chamber of Commerce. All commercial operations, order fulfilment, and customer relations are managed directly by our team.
Trondheimstraat 10, 7559JE Hengelo, Netherlands
info@lyvella-shop.com · +31 6 19937938
🇳🇱 Netherlands
See our Legal Notice for full company registration details.
Support Hours & Self-Service
Saturday & Sunday: Closed
Holidays: Closed
Email responses within one business day regardless of when you write.
All times CET/CEST (Central European Time).
View FAQ — quick answers to common questions
Order History — view and manage past orders
Shipping Info — rates, timelines & carriers